FREQUENTLY ASKED QUESTIONS
WHAT IS YOUR NEW PATIENT PROCEDURE?
Schedule your free phone call and talk to a physical therapist to discuss your injury for free. If physical therapy is right for you an evaluation will be scheduled. At the evaluation, you will have an in depth look at what is causing your injury and a plan will be made to get you back to 100%. Follow the plan and you'll reach your goals!
DO I NEED A DOCTOR’S REFERRAL?
No. Utah is a direct access state. This means you do not need a referral to see a physical therapist.
WHY DO YOU NOT ACCEPT INSURANCE?
Insurance companies can limit the amount and type of treatments physical therapists can perform dictating which body parts can be treated and can even cut the service off if they decide you are "well enough." Insurance companies are also reimbursing physical therapy less and less, this means most in-network providers have to see more patients per hour (2-4 patients/hour). Because of this you work with the PT for a short period of time then are passed off to an exercises specialist or aide.
Cash based system allows the physical therapist the freedom to perform treatments on whichever body part requires treatment, the patient decides when they are fully recovered and you get 1-on-1 care the entire session. If your insurance has out-of-network benefits you may be eligible for reimbursement.
HOW DO I GET REIMBURSED FROM MY INSURANCE COMPANY?
As a patient of Lodestar Physical Therapy, you will have access to your Patient Portal. Here you will have access to every bill for each appointment. You simply have to log into your account, either online or the app, click the payments tab and submit any bills to your insurance company. On average insurances will reimburse 40-60% of the cost for out-of-network services.
It is always best to call your insurance ahead of time and ask about your out-of-network benefits as each plan is different.
WHAT TYPES OF PAYMENTS DO YOU ACCEPT?
Lodestar Physical Therapy accepts Health Savings Accounts (HSA), Flexible Spending Accounts (FSA), cash, check and all major credit cards as form of payment.